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Emergency Services in France & Malta

Use the information below if you need urgent assistance during your stay. House 1 is in Poissy, France. Houses 2 and 3 are in Birkirkara, Malta.

European Emergency Number: 112

For an emergency in France or Malta, call 112.

You can call 112 free of charge from a landline or mobile phone throughout the European Union. It connects you to the police, ambulance or fire services. Dial 112 directly, without a country code.

Call when urgent help is needed, for example for a serious injury, an unconscious person, a fire or an immediate threat to someone's safety.

France – House 1

Medical Emergency / SAMU:
Telephone: 15

Police / Gendarmerie:
Telephone: 17

Fire and Rescue / Sapeurs-Pompiers:
Telephone: 18

European Emergency Number:
Telephone: 112

Accessible Emergency Service:
Deaf or hard-of-hearing people can contact 114 by SMS. Other accessible contact options are available through Urgence 114.

Malta – Houses 2 and 3

Medical Emergency / Ambulance:
Telephone: 112

Police Emergency:
Telephone: 112

Fire and Rescue:
Telephone: 112

Emergency Text Service:
If you have a hearing or speech impairment, use 7977 0112.

Police – Non-Emergency Enquiries:
Telephone: +356 2122 4001

What to Tell the Operator

  1. Your name and a telephone number where you can be reached.
  2. Your exact current location, including the flat number, building, street, town and postcode.
  3. What has happened and whether there are any immediate dangers.
  4. How many people need help and their condition, if known.
  5. Any entrance or access details needed to reach you.

Speak clearly, follow the operator's instructions and stay on the line until you are told to hang up. If needed, ask for an English-speaking operator.

Your Accommodation Address

If the emergency is at your accommodation, give the operator the full address below. If you are elsewhere, give your actual location.

House 1 – Poissy, France

60 Ter Bd Robespierre,
78300 Poissy,
France.

House 2 – Birkirkara, Malta

Flat 10, 67, Valley Hill Court,
Triq it-Torri Wejter,
Birkirkara BKR 4730,
Malta.

House 3 – Birkirkara, Malta

Flat 11, 67, Valley Hill Court,
Triq it-Torri Wejter,
Birkirkara BKR 4730,
Malta.

For Malta: clearly state whether you are in Flat 10 or Flat 11, as both flats share the same building address.

Medical Assistance in France

For a medical emergency at House 1, call 15 (SAMU) or 112. Explain what has happened and follow the operator's advice about the help you need.

Poissy Hospital – CHI Poissy-Saint-Germain-en-Laye

Address: 10 Rue du Champ Gaillard, 78300 Poissy, France.
Hospital Contact: +33 1 39 27 40 50
Information: Poissy Hospital emergency department

For urgent medical help, call 15 or 112 first. The hospital contact number is for enquiries and does not replace an emergency call.

Medical Assistance in Malta

Mater Dei Hospital – Accident and Emergency

Address: Mater Dei Hospital, Msida, MSD 2090, Malta.
Emergency Ambulance: 112
Hospital Switchboard: +356 2545 0000
Information: Mater Dei Emergency Department

The emergency department operates 24 hours a day. If you need an ambulance or immediate emergency assistance, call 112.

Birkirkara Health Centre – General Healthcare

Address: Ground floor, Birkirkara Civic Centre, Tumas Fenech Street, Birkirkara BKR 2527, Malta.
Information: Services and opening hours

The health centre provides GP and nursing services. Check the official page for current opening hours and available services before visiting.

For a life-threatening emergency, call 112 immediately.

Inform the Accommodation Team

After contacting emergency services, inform the accommodation team as soon as it is safe to do so. Use the contact details provided in your booking or check-in information.

For routine maintenance, lost keys or other accommodation enquiries, contact the accommodation team. Do not delay an emergency call while waiting for a response from the team.

Useful Emergency Phrases

Use short, clear sentences when asking for help. The French translations below may help you communicate during your stay in France.

English French
Help me, please. Aidez-moi, s'il vous plaît.
There has been an accident. Il y a eu un accident.
I need a doctor. J'ai besoin d'un médecin.
I need an ambulance. J'ai besoin d'une ambulance.
The person is unconscious. La personne est inconsciente.
English French
I am bleeding. Je saigne.
There is a fire. Il y a un incendie.
I need the police. J'ai besoin de la police.
The address is... L'adresse est...
Do you speak English? Parlez-vous anglais ?